Champion Money-Back Guarantee
Offered by ReRadar Pty Ltd (ABN 12 697 976 971). Applies to Champion reports bought on or after 29 October 2026.
1. What this is
If you send your Champion report to your landlord or property manager and they don’t reduce your rent increase, we’ll refund what you paid for the report. In return, we ask for the email or message chain and some feedback, so we can learn what happened.
2. Who can claim
You can claim if all of these are true:
- you bought the Champion report yourself;
- you’re a renter named on the lease of the property in the report, and you live there;
- the property is in Victoria or New South Wales;
- you hadn’t already agreed to the rent increase when you bought the report.
The guarantee isn’t available to landlords, real estate agents, property managers, or anyone buying for them.
3. What you need to do
Send your Champion report to your landlord or property manager within 30 days of buying it. You can send it however you like, with or without our draft email.
4. When you can claim
You can claim if, after sending your report:
- your landlord or property manager didn’t reduce the increase, or
- you haven’t had a reply within 21 days of sending it.
The increase counts as reduced if your new rent is at least $1 a week lower than the rent in the notice (or the same amount per fortnight or month). If it was reduced, the guarantee doesn’t apply.
Claims must be made within 90 days of buying the report.
5. How to claim
Email hello@reradar.com.au with:
- the whole email or message chain with your landlord or property manager, forwarded unedited, showing your report being sent and any reply;
- the rent increase notice you received.
We’ll then send you a few short questions about what happened.
6. Checking your claim
We’ll review your claim and may ask for more information. We may refuse a claim if the evidence appears to have been changed, or if the person claiming isn’t the renter.
7. What you get
A full refund of the price you paid for the report, to the card or account you paid with. We aim to process it within 5 business days of approving your claim. Your bank may take a few more days to show it.
8. Limits
One guarantee claim per property in any 12 months. The guarantee covers the price of the report only. It doesn’t cover any other costs or losses. If your landlord reduces the increase after we’ve refunded you, you keep the refund.
9. Your information
We use what you send us to assess your claim and to improve Champion. We keep it secure and never publish your personal details. See our Privacy Policy.
10. Your rights under the Australian Consumer Law
This guarantee is in addition to your rights under the Australian Consumer Law, not instead of them.
11. Changes
We may change or end this guarantee for future purchases. Reports bought while it applied keep the terms that were in place when you bought them.